Call us
Speak to someone directly. If we miss your call, we will call you back as soon as we can.
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- Get help
Get help
You took the first step by being here.
Whether you are struggling yourself or worried about someone you love, you can talk to us in confidence. You do not need to have the right words.
If someone’s health or life is at risk right now, go to a hospital. Butabika National Referral Hospital in Kampala provides urgent mental health care, or you can go to the nearest hospital. Once they are safe, we are here to help with what comes next.
You do not need the right words.
Most first conversations start with “I am not sure where to begin.” That is enough. We will listen, ask a few gentle questions and talk through what could help.
- Call or WhatsApp
- +256 748 984 371
- Visit
- Kimera Close Road, Ntinda, Kampala
Talk to us
Choose the way that feels easiest for you.
Some people prefer to call, others find it easier to write. Every message is read by a member of our team, not a machine.
Send a message at any time of day. Writing first can make the first step a little easier.
Visit us
Kimera Close Road, Ntinda, Kampala. Call ahead if you can, so someone is ready to welcome you.
Write to us
Use our contact form or email. We aim to reply within one working day.
What happens next
No surprises, no pressure.
Knowing what to expect can make reaching out less frightening. This is what the first days usually look like.
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01
We listen
A short first conversation about what is happening. You share only what you are comfortable sharing.
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02
We assess
We arrange a confidential assessment with a counsellor, in person or by phone, usually within a few days.
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03
We plan together
You hear the options in plain language, including any costs, and you decide what feels right.
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04
We stay with you
Your counsellor and a peer mentor keep in touch, through treatment and long afterwards.
Our promise to you
You will be treated as a person, not a problem.
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01
Confidentiality
Your story and your details stay with our team. We never share them without your consent.
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02
No judgement
Many of us have lived through addiction ourselves. Nothing you tell us will shock us.
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03
You stay in control
We explain every option honestly. Decisions about your care are always yours to make.
For families and friends
Loving someone through addiction is exhausting. You need support too.
You cannot force someone to recover, but you can make it easier for them to choose help, and you can protect your own wellbeing along the way.
Signs that someone may be struggling
Changes in sleep, appetite or mood; withdrawing from family and friends; missing school or work; money or belongings going missing; secrecy about where they go and who they spend time with; smelling of alcohol or other substances. One sign alone proves nothing, but a pattern is worth a gentle conversation.
How to start the conversation
Choose a calm moment when they are sober. Speak about what you have noticed and how you feel, using “I” rather than “you”. Avoid labels, threats and arguments. Tell them you love them and that help exists, then let them know they can talk to us whenever they are ready.
Looking after yourself
Set boundaries you can keep, such as not giving money that may be used for substances. Talk to someone you trust about how you are feeling. You are allowed to rest, and you are not responsible for another person’s choices.
Is it really confidential?
Yes. What you share stays with our team. We do not contact your family, employer or school without your permission, except in the rare case where someone’s life is in immediate danger.
Do I have to stop using before I contact you?
No. You can reach out at any stage, including if you are not sure you want to stop. The first conversation is simply about understanding what is happening and what might help.
Can I call on behalf of someone else?
Yes. Many first calls come from a parent, partner or friend. We will listen, give practical advice and explain how to encourage your loved one to take the next step.
How much does support cost?
Peer support circles and community outreach are free. If treatment such as residential care is recommended, we talk through costs openly after the assessment, before anything is agreed.
Whenever you are ready
One conversation can change the direction of a life.
Call or message us today. If now is not the right time, save our number for when it is.
Call us+256 748 984 371