Honest answers to hard questions.

Call or WhatsApp us on +256 748 984 371, visit us at Kimera Close Road, Ntinda, Kampala, or send a message through our contact page. A member of our team will talk with you, understand what is happening and explain the options.

No. You can contact us directly. If you are already seeing a doctor or counsellor, we are happy to work alongside them with your permission.

No. You are welcome at any stage, including if you are unsure whether you want to stop. The first conversation is about understanding where you are, not about making promises.

We aim to return every call and message within one working day, and to arrange an assessment within a few days. If you need to talk sooner, call or WhatsApp us and we will do our best to respond the same day.

Yes. You do not have to give your full name to ask a question or seek advice. We only ask for the details we need to support you.

Residential treatment, outpatient support, weekly peer support circles, Family Bridges workshops for relatives, the twelve-week Recovery Education Academy and Second Chances employment support. You can read about each on our work page.

After a confidential assessment, a counsellor explains which level of care is likely to help most, based on your health, history, responsibilities and goals. The final decision is always yours.

It depends on each person’s needs. A typical stay is between one and three months, followed by outpatient support and aftercare.

Some people need medical support, for example during withdrawal. Medication needs are reviewed after a full assessment and are always handled by qualified health professionals.

Recovery continues. We offer peer circles, mentoring, employment support and introductions to fellowships such as Alcoholics Anonymous, Narcotics Anonymous and Cocaine Anonymous.

You cannot force someone into recovery, but you can make it easier for them to choose it. Talk to us for advice, join a Family Bridges workshop and read our guidance for families.

Yes. Family Bridges is open to any parent, partner, sibling or carer affected by a loved one’s addiction, whether or not that person is receiving support from us.

Adults have a right to confidentiality, so we only share information with their permission. We encourage family involvement and often hold joint sessions when everyone agrees.

Set boundaries you can keep, rest when you need to and talk to people you trust. Family Bridges gives carers a space of their own, because your wellbeing matters too.

Peer support circles, community outreach and the first conversation with our team are free. If residential care or medical support is recommended, we discuss costs openly after the assessment and before anything is agreed.

Please tell us. Money should not stop anyone from starting recovery. We will look at free options and, where possible, donor-funded support.

Yes. Your story and your details stay with our team. We do not contact your family, employer or school without your consent, except in the rare situation where someone’s life is in immediate danger.

We collect only what we need, store it securely and never sell or share it for marketing. Our privacy notice explains this in full.

Fill in the form on our get involved page. We will invite you for a conversation and, depending on your role, a short training session.

No. Lived experience is valued, especially for peer roles, but we also welcome people with skills in events, communications, teaching, health, business and much more.

Donations fund counselling sessions, peer circles, outreach, family workshops and recovery resources for people who could not otherwise afford support. See our donate page for details.

Yes. Schools, employers, faith communities and organisations can host sessions, sponsor programmes or offer work placements. Start a conversation with us.

Yes, and it may help someone more than you realise. You can share your story online. Every story is reviewed before it is published, and you choose which name appears.